There are dozens of aspects to the average website. Everything from creating the HTML pages, uploading all the files, creating all the content and driving all the traffic to your site. Up until now you thought that everything was going well, and then something bad happens. Whatever you do, don’t miss out on increase site traffic opportunities just because there is a problem.
There seems to be a common problem among site builders that I cannot figure out. It seems that there is the impression that “if they do not include support center functionality, that nothing will ever need supporting.
How many websites have you gone to where you had a problem but could not find a person or support center to help you with? IT can be extremely frustrating. So why not use one, right?
But did you know that it actually helps increase your site traffic to have one?
Many people falsely assume that having a support center automatically means that people will need supporting. This is not true. Many people are perfectly happy to have some problems with a product and actually not complain about. It depends on the severity of the problem. While others will complain about any little details. You will have those people even without a support center in place.
Having a support center solution in place means people know you are there “if or when” they need help. A good support system can make a ton of difference in a business environment. Once you have released a new product, do you really want people to have to just email you back and forth at a ton of different websites? Not really.
Support centers are easily installed. Most web-hosting accounts include scripts for one-click installations. These almost always include at least 2 or 3 free support center solutions. There are also several higher priced paid versions which may have more features which could increase your site traffic, such as an FAQ section or live chat options.
There will be some setup on the front end in order to get the support center functionality up and running, but it will be well worth it in the long run. It will give people the knowledge that you care about their problems and it will give them a place to visit on your site to get solutions to their problems. This means increase site traffic when they visit, both to inform you of any issues and potentially to check for responses.
