Are you looking to measure client happiness through NPS Score or “Net Promoter Score”? It’s one of the simple funnels that can help you get more reviews and provide more customer delight…if you can catch the unhappy client on time. Here, you will learn how to set up your NPS Survey funnel.
0:00 Create a NPS Funnel introduction
1:21 Create NPS Funnel from scratch in Groundhogg
2:22 What is Net Promoter Score? Happy / Unhappy (take action on unhappiness)
2:48 Start Your Funnel start with Tag Applied Benchmark
5:09 Leave a length of time for customer/lead to enjoy your product service. i.e: after refund period
6:12 Add Delay Timer (how long is it supposed to be). i.e: 30 days / 1 month
6:41 Send out at specific time i.e: 9:00 am
7:30 Ultimate Review Generator Funnel free on Groundhogg Academy (how to generate 5 star reviews)
9:00 Create New Email (NPS Survey 1st Email) i.e “We’d love your feedback!”
12:00 What’s in it for them? Why should the end user care? Why do you need their feedback? The reason for the customer to take time out of the day to give you feedback.
14:01 “Thanks in Advance” sign off. Why? Good at getting people to take action.
15:07 Configure the Survey using “superlinks” so you can track interactions.
16:34 Set up feedback page
17:00 Set up the survey
20:00 How to configure the email
26:00 If they don’t open, send it again
28:28 If they answer the survey, they skip remaining steps and pulled out
29:00 Q & A
38:04 How to Set Up auto responses for someone who has negative score
41:48 How to get the funnel (link)
42:43 Use this to trigger “next steps” to help your customers better
47:19 Groundhogg Resources to help you further.
Groundhogg is a WordPress CRM & Marketing Automation Software for WordPress. We help businesses simplify, consolidate and automate their sales and marketing so they can launch and scale faster!
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