This a great camera system. It is perfectly priced. Reolink has the best customer support I’ve ever seen in a company. If you have an issue they respond within hours. Not kidding. I emailed their tech support at 8:30 PM and they responded by 8:53 PM. After working through my issue, the problem was solved less than an hour later. Their customer service is the best. I have had this camera system now for over two years and I have had zero major issues with it. I think most of the issues that arise are small technical issues that usually happen when the system (firmware) is updated. You may have to reset some settings. However, I think you can save system settings and then reload them. The system has never failed.
Cameras
Reolink continues to improve the quality of their cameras. And once you have the system installed upgrading is as simple as unplugging the old camera and plugging in the new one. I have 4M cameras and 5M cameras and the 5M cameras produce a high-quality image. The 4M cameras are good but the 5M cameras are superior. I can only image how awesome a 4K camera would be. Motion detection is awesome. There are a ton of controls that allow the motion detection to be set up for your personal needs. Getting notified on your phone that someone is at your front door is worth every penny you might spend on the system.
Mac App
The client on my Mac is super slick. It is easy to navigate and configure. Reolink continues to push updates to keep the client updated and fix issues. The client continues to improve. With one of the latest updates you can now update the NVR firmware from your computer. Prior to this update you were required to copy it to a flash drive and update it directly on the NVR.
iPhone app
The app on my phone is also slick with a nice interface. The only issue I have sometimes is getting connected when trying to view a camera. Even on a super-fast WIFI network I will get connection errors and it may take several tries to finally get the camera to begin streaming. I should take a STAR off of the rating for this but there is so much more about this system that is great I am going to leave it at 5-STARS. This issue may even have something to do with my home WIFI. So, 5-STARS it is.
If you are looking for a surveillance system get this one. It is a great system. It is easy to set up. It is easy to use. You won’t break the bank getting it. You can always start with the NVR and a camera or two and add cameras at a later date. That is what I did. I ran extra CAT-5 cables when installing the first two cameras and then easily added three more cameras.
I highly recommend Reolink.
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