I decided to come back and actually do a review for OWC because I think they are extremely underrated. I went through some of the 1-star reviews to refresh my memory (ha, no pun intended) on them and I think MANY of the bad experiences are because people did not thoroughly research what they needed.
I bought 2x8GB for my mid-2012 macbook pro 9,1, and I tell you… it’s like a brand new computer. The memory pressure just from running Chrome on 2x2GB was killing me slowly, very slowly, always in the yellow and climbing… and the difference is stunning. Going from slugging away at 4GB to a 16GB free gallop all over Chrome has changed a lot for me. I’m an artist, so the fear of Photoshop crashing on me because I have other applications open was a big problem.
I’ve never cracked a laptop open before, so when I saw OWC had a youtube channel under the name “macsales” I looked them up. Wow. Even playlists depending on model! I went through all the videos on upgrading my model and learned about converting an optical disk drive into a second disk drive by taking it out and mounting the HDD/SSD to a caddy. They had really clear, nice, professional videos on how to install the RAM into your Mac, everything I needed to feel confident doing all this myself. They had so many good videos! I feel like PC has really robust resources online but Mac is a bit lacking, especially older model servicing. So I REALLY appreciate the work OWC does to make their products accessible to people like me, who know next to nothing (and still kinda don’t, but I must have done it right.)
To me that level of support for your customers, or anybody browsing around on YT, is the definition of good customer service. After buying the RAM on Amazon and browsing their channel, I ended up getting a 500GB Mercury Electra 6G SSD directly from their site, then using their YT channel to replace the RAM, switch the HDD to an SSD and take out the optical disk drive to install a caddy + another SSD. It went so smoothly and everything works perfectly, I am absolutely satisfied with my purchases from them. I’ll definitely be looking into more of OWC’s products. Plus when they sent the SSD, I got this cool metal screwdriver pen with a pocket clip- unscrew the top and there’s a whole bunch of head bits inside to plug in and use. Nice surprise and appreciated!
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