I bought this to print labels from a Samsung tablet and phone, both android devices. Downloaded the app, accepted the permission requests, but can’t get it to connect to either device.
Customer service is virtually nonexistent. I used their online chatbot to troubleshoot and had to leave an email address for them to get back to me.
I was able to print via a laptop and the provided USB cable so I do know the printer is working, but I bought this one for the wireless printing.
If they are able to help me resolve the situation, I’ll update my review, but as of now it’s a paperweight.
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Update 11/02/23
I’ve been exchanging emails back and forth with customer support, of note, their hours are: Mon. – Fri. 9PM – 6:30AM (EST).
This meant I would get a response at like midnight as opposed to during US daytime hours, so it slowed down the exchange rate.
Per their request I emailed them a video showing I was doing the proper steps to connect via blutooth, I sent them screenshots, etc. It was me proving I’m not a moron (which I get it, the issue could have been user error), but after showing that it wasn’t, they did not have any solutions. There were no driver updates, patches, etc. to try, but they did offer to provide a new device, so props to them for that.
It does work as via a USB cable and my computer and that has been pretty easy to do, so if that’s what you are looking for, I say go for it. It prints quick, the labels are readable. I’ve been designing labels using Microsoft publisher without issue. Just change the page size to match your label size and you are good to go.
Summary – If you are wanting to connect to an android device, maybe you’ll have better luck than me, but I can’t recommend it for that.
Wired connection, no issue.
Customer service hours are not conducive to US daytime hours, but they do respond.
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