I had high hopes for and wanted to like this product I was looking to save some money on a quality 4K security camera solution. I regret to have to report that my experience with Annke and the C800 was a total disappointment. I experienced significant issues with the HW, SW, and support.
Things started out badly with their website. It is substandard, lacks critical info and is disorganized, … and things got worse from there. Their website does not even provide a download link for something as basic as the C800 user manual or config info. After waiting in the tech support queue for 1 hour, they confirmed that the C800 user manual and config info was NOT available online (but they did offer to email it me).
Annke recently made significant downgrade changes to the C800 case but they did not change the product or version number from previous versions. The entire camera base is NOW made of thin cheap plastic that easily breaks when new and setting up – let alone after it is exposed to the elements for some time. Even worse, the camera ball fits loosely in the platic base.
The camera HW (and/or SW) is extremely slow. The camera daylight 4K picture is OK (but not great) but the low light IR picture was unusable.
Their SW is also a mess – primative, poorly designed, slow and barely functional, with no or limited documentation.
Conclusion … I am at a loss to explain the positive reviews. I have set up and used a number of other security cameras. You can do better. Pay a little more now on a better or more refined product and save yourself time, aggrevation, and money NOW AND DEFINITELY IN THE FUTURE.
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