My original review of this product is still listed below. However, I felt I needed to update it to include the unexpected, yet absolutely incredible customer service I received from this company!
I wrote my original review basically to say that the camera is awesome and takes incredible pictures, but there were some connectivity issues. The company’s response was to contact me directly and offer me a free replacement camera, without requiring me to return the original one, and to give me a refund for the purchase of the original. Surprise 😳, and shock were my response. Not only that, but they continued to communicate with me to make sure I was satisfied. I would recommend any company that supports and stands by their product as well as this one has, and I will do business with them again if I ever need one of their products.
Original Review:
This camera/microscope works wonderful, as long as it is working. The only issue I have with this camera is that it freezes after about 3-4 pictures are taken, and there’s nothing that I have found to prevent this, or to even know how many pictures you’ll get before it happens. It happens 100% of the time I use it. I finally get it connected to see on my phone, focus in, take 2 pics, and frozen screen again. SOMETIMES you can disconnect it from the phones wifi, turn it completely off, close the app completely (not in standby, but completely closed), then try to reconnect again. This only works about 50% of the time though. You normally just need to be glad you got 2-3 pics, then try again in a few hours or the next day. Quality is worth the money paid, even the intermittent nature is almost worth the cost, but it’s really a hassle most of the time just to get it to work properly.
I haven’t been able to use the new camera that I was given, so I can’t update the original review yet, but I will try to remember to change it if the new camera doesn’t have the issues the original one did. Again, I would like to point out that the camera is easy to use, and takes incredibly detailed microscopic pictures and is worth the price paid!
Report